Inteligência artificial para analisar o fenômeno GovTech: barreiras, facilitadores e tendências
Artificial intelligence to analyze the GovTech phenomenon: Barriers, facilitators and trends
Inteligencia artificial para analizar el fenómeno GovTech: barreras, facilitadores y tendencias
Abstract (en)
The GovTech phenomenon involves collaboration between governments, companies, and other actors using digital technologies to solve complex public problems, aiming to improve the effectiveness, efficiency, transparency, and accessibility of public services, while fostering citizen participation and generating public value. However, GovTech lacks consolidated academic definitions and is considered a research gap. This article explored gray literature, such as reports and digital publications, through documentary analysis supported by Artificial Intelligence (AI) tools — SciSpace, ChatGPT, and Gemini — to answer: what are the barriers, facilitators, and trends related to GovTech identified with AI support? Data validation was conducted through triangulation among four researchers, increasing the reliability of the results. We identified four main dimensions: GovTech definitions, trends, facilitators, barriers, and challenges. The research developed a framework that consolidates information and highlights key dimensions of the phenomenon, demonstrating possible interrelations. The results provide an expanded understanding and can be applied in various contexts while presenting a new research agenda. Trends indicate increasing digitalization of public services, data-driven decision-making, and the integration of emerging and sustainable technologies.
Abstract (pt_BR)
O fenômeno GovTech envolve a colaboração entre governos, empresas e outros atores por meio de tecnologias digitais para solucionar problemas públicos complexos, com o objetivo de melhorar a eficácia, a eficiência, a transparência e a acessibilidade dos serviços públicos, além de promover participação cidadã e gerar valor público. Apesar disso, GovTech carece de definições acadêmicas consolidadas e é considerado uma lacuna de pesquisa. Este artigo explorou a literatura cinzenta, como relatórios e publicações digitais, por meio de análise documental com apoio de ferramentas de Inteligência Artificial (IA) — SciSpace, ChatGPT e Gemini — para responder: quais são as barreiras, os facilitadores e as tendências relacionados a GovTech, identificados com apoio da IA? A validação dos dados ocorreu por triangulação entre quatro pesquisadores, aumentando a confiabilidade dos resultados. Foram identificadas quatro dimensões principais: definições de GovTech, tendências, facilitadores, barreiras e desafios. A pesquisa elaborou um framework que consolida as informações e evidencia as dimensões-chave do fenômeno, demonstrando possíveis inter-relações. Os resultados oferecem uma visão ampliada e podem ser aplicados em diversos contextos, além de apresentar nova agenda de pesquisa. As tendências apontam para a crescente digitalização dos serviços públicos, para o uso de dados na tomada de decisões e para a integração de tecnologias emergentes e sustentáveis.
Abstract (es)
El fenómeno GovTech implica la colaboración entre gobiernos, empresas y otros actores utilizando tecnologías digitales para resolver problemas públicos complejos, con el objetivo de mejorar la eficacia, eficiencia, transparencia y accesibilidad de los servicios públicos, además de fomentar la participación ciudadana y generar valor público. No obstante, GovTech carece de definiciones académicas consolidadas y se considera una brecha de investigación. Este artículo exploró la literatura gris, como informes y publicaciones digitales, a través de un análisis documental apoyado por herramientas de Inteligencia Artificial (IA) — SciSpace, ChatGPT y Gemini — para responder: ¿cuáles son las barreras, los facilitadores y las tendencias relacionados con GovTech identificados con el apoyo de la IA? La validación de los datos se realizó mediante una triangulación entre cuatro investigadores, lo que incrementó la fiabilidad de los resultados. Se identificaron cuatro dimensiones principales: definiciones de GovTech, tendencias, facilitadores, barreras y desafíos. La investigación desarrolló un marco que consolida la información y destaca dimensiones clave del fenómeno, demostrando posibles interrelaciones. Los resultados ofrecen una comprensión ampliada y pueden aplicarse en diversos contextos, además de presentar una nueva agenda de investigación. Las tendencias apuntan hacia una creciente digitalización de los servicios públicos, el uso de datos en la toma de decisiones y la integración de tecnologías emergentes y sostenibles.
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