VALDEBENITO, Sebastián; PLISCOFF, Cristian. Greater Competitiveness in Recruitment and Selection Processes, Better User Satisfaction? Evidence from Public Services of the Chilean State. Revista del CLAD Reforma y Democracia, Caracas, n. 86, p. 117–148, 2023. DOI: 10.69733/clad.ryd.n86.a4. Disponível em: https://revista.clad.org/ryd/article/view/competitividad-reclutamiento-servicios-publicos-chileno. Acesso em: 14 mar. 2026.