CATARINO, João Ricardo; ALVES RIBEIRO CORREIA, Pedro Miguel. Alternative Dispute Resolution Media: General Perception, Satisfaction and Loyalty of Users of Arbitration Centers in Portugal. Revista del CLAD Reforma y Democracia, Caracas, n. 69, p. 223–252, 2017. DOI: 10.69733/clad.ryd.n69.a147. Disponível em: https://revista.clad.org/ryd/article/view/147. Acesso em: 10 mar. 2026.